FAQ

How do I start?
First, you have to complete a New Member Application.  Once approved, we'll email you your login information to start ordering!

What forms of payment do you accept?
We accept all major credit cards, Apple/Google Pay, wire, and ACH.  For established and approved customers, we accept payment by check.

What will appear on my credit card statement?
All billing is posted under a discreet legal entity name.

How old do I need to be to enter or make a purchase? 
18 with valid identification.

Do you buy back merchandise?
No.

How do I unsubscribe from mailing lists?
Just clock "unsubscribe" at the bottom of the email. 

Can you provide a comment or quote for an article?
Yes.  If you need an interview, quote, or information from a sex/relationship expert for your next article, please Contact Us.  Our professionals are trained to help enhance the sex lives of all adults.   

When is my order processed?
Most orders are released for shipment on the next business day. 

What is the minimum order?
$200

How do I check the status of my order?
Please Contact Us. 

Can I make changes to my order?
If your order has not shipped, please Contact Us. 

How much is shipping?
Shipping is F-R-E-E on orders over $200 (before tax and discounts), excluding Hawaii and Alaska. 

How do you ship orders?
UPS. 

Do you ship internationally?
No. 

Will I be charged sales tax?
No.  Retailers with valid resale certificates are exempt from sales tax. 

When will my credit card be charged?
Your credit card will be charged the instant your order is placed. 

What will appear on the shipping label?
All packaging an shipper info is 100% discreet. 

Is my credit card information secure?
Absolutely. We use the latest in online purchasing security technology. 

What do I do if I don't receive my order?
If your package shows as delivered but you haven't received it, please Contact Us.